Cannot update delivery address
UnassignedResolve
Every conversation. One place to resolve.
Resolve gives your support team one workspace to respond, resolve and close inbound requests across WhatsApp, Email, Live chat, Instagram and Messenger, so nothing falls through the cracks and no conversation gets left behind.
resolve · shared inbox
Shared inbox 4 open
Ada Obi
My payment went through but my order is pending
Tunde A.
My payment failed?
Chidi N.
Refund status?
Bola S.
My account is locked
Zainab K.
Card was declined
Ada Obi WhatsApp
Resolved by Ayla · 0m 8s
The problem
Your customer doesn’t wait
They message you wherever they already are. Three days, three apps, three people who each only saw a third of it — and Ada still doesn’t have an answer.
AO Ada ObiOne customer. One problem. 3 threads
- WhatsApp Monday, 09:14
Hi — my payment went through but my order still shows pending.
No reply
- Instagram Tuesday, 11:02
Hey, I messaged yesterday about an order that hasn’t moved?
No reply
- Email Wednesday, 08:30
Still waiting on this. Third time I’m asking — can someone help?
Unassigned
Workspace & inbox
Every channel. One place to work.
Connect the places your customers already message you, and every conversation arrives in the same Inbox — inside a workspace that holds the rest of your support operation too.
Channels
- Live Chat
- Messenger
- Gmail
- Other Emails
AllAssigned to meMentionsUnassigned Status, urgency, channel, agent
- Ada ObiMy payment went through but my order still shows pendingWhatsAppOpen
- Tunde A.How long does a refund take?InstagramAI agent
- Bola S.My account is lockedGmailOpen
- Zainab K.Card was declinedLive ChatOpen
- Chidi N.Refund status?WhatsAppResolved
Replying to Ada Obi on WhatsApp
Customers
You know who you’re talking to
Every conversation is attached to a person you’ve dealt with before — their details, the fields your business cares about, and everything they’ve contacted you about.
Resolve Customers Search by name, email, phone or company
AO Ada ObiCustomer since Feb 2024
- ada.obi@example.com
- Phone
- +234 802 ••• 4417
- Company
- Lumen Retail
- Location
- Lagos, NG
- Last activity
- 2 minutes ago
Custom fields
Plan BusinessLifetime orders 37Account manager Maya J.
Activity
- Payment went through, order still pendingWhatsApp2 min ago
- Refund confirmed receivedTKT-1024 · closed12 Mar
- Card declined at checkoutLive Chat · resolved4 Mar
- Asked about delivery windowsInstagram · resolved19 Feb
Tickets
When an answer isn’t the fix
Raise a ticket from the conversation and the work carries its own ID, owner, priority and status — tracked on a board until it’s actually closed.
resolve · tickets
Agents
One team. Some of them are AI.
Buy the seats you need, invite your teammates, and assign work to people or to AI agents from the same list.
Ada Obi Assign to
Search teammates and AI agents
- MJMaya JohnsonAdmin
- DODaniel OkaforAgent
- Billing assistantAI agent
- SCSarah ChenAgent
- Front-desk assistantAI agent
Knowledge base
So what does the AI actually know?
Only what you gave it. Group your knowledge into folders, and every source in a folder feeds the AI agents assigned to it — and nothing else does.
Resolve Knowledge base Billing & refunds · 4 sources
Sources
- Returns policyPublic articleLive
- Refund SOPInternal articleLive
- docs.example.comPublic websiteSynced
- returns-policy.pdfUploaded fileSynced
Returns policy
Items can be returned within 30 days of delivery, in original condition. Refunds are returned to the original payment method within 5–7 working days. Shipping costs are non-refundable unless the item arrived damaged.
Assigned agent
Billing assistant Tunde A. Instagram
How long does a refund take?
Billing assistantRefunds are returned to the original payment method within 5–7 working days.
Answered from Returns policy
Analytics
Know what’s working. See what isn’t.
Conversations, tickets and satisfaction — by channel, by agent and by period, and exportable when someone asks for the numbers.
All channelsAll agentsLast 30 days Export
Total conversations
1,284
+12.4%
Open
96
7.5% of total
Closed
1,188
92.5% close rate
Auto-closed
143
11.1% of closed
Conversation volume by channel
Live Chat WhatsApp Email
Settings
Support runs on your rules
When you’re open, who a new conversation reaches, what closes itself and when a customer gets asked how it went — all of it is yours to set.
Resolve Settings
Business hours
- Monday09:00 – 18:00
- Tuesday09:00 – 18:00
- Wednesday09:00 – 18:00
- Thursday09:00 – 18:00
- Friday09:00 – 17:00
- Saturday— – —
Auto closeClose a conversation after 72h of inactivity
CSATAsk for a rating when a conversation is resolved
Auto responderReply outside business hours
Help desk
The best conversation is the one nobody had to start
Publish the knowledge your AI agents already answer from, and customers find it themselves at your own help URL.
In your workspace
- Getting started2
- Payments & refunds2Returns policy
- Your account1
Publish
help.yourbrand.com
How can we help?
how long does a refund takeReturns policy
Refunds are returned to the original payment method within 5–7 working days.
Watch
See Resolve in action
A fast run-through of the full flow: from the first message arriving to the issue being closed.
Ready to start
Every conversation, in one place to resolve
Bring your channels together, track the issues that need real work, and give your team — human and AI — one place to close them out.